Genesys Cloud FedRAMP region
Time zone management in Genesys Cloud workspaces

Announced on Effective date
2024-02-28 2024-07-29

In a future Genesys Cloud release, Genesys will introduce the ability for users to set a default time zone for performance workspaces. This feature facilitates supervisor monitoring of performance data across globally distributed contact centers. Genesys will add a time zone selector to the workspace landing page that specifies the default time zone and then apply it to all views. Users can still save views or exports with different time zones, and those reports are not affected by system defaults. Deprecated time zones are replaced with new equivalents and all scheduled exports will update automatically. 

Time zone code +/- UTC New time zone code

CST6CDT 

UTC-6 

America/Chicago 

EST5EDT 

UTC-5 

America/Indiana/Indianapolis 

MST7MDT 

UTC-7 

America/Denver 

PST8PDT 

UTC-8 

America/Los_Angeles 

CET 

UTC+1 

Europe/Stockholm 

EET 

UTC+2 

Egypt 

MET 

UTC+1 

Europe/Stockholm 

WET 

UTC 

Atlantic/Reykjavik 

Before

After

After users can set a default time zone for performance workspaces