Zendesk

November 15, 2017

Platform

Genesys Cloud invoice enhancements

Contact center

Alert notifications deleted after 30 days

Integrations

Zendesk data actions integration

March 2, 2016

Platform

New support workflow for Genesys Cloud Pro+ organizations

Collaborate

New UI for profile setup
Ability to open video chats in pop-out window

Contact center and Communicate

Group ring
Ability to copy interactions through the Agent UI

Integrations

Single Sign On support for Okta
Single Sign On support for SFDC
Improvements to Genesys Cloud for Salesforce
Salesforce Data Dip Connector is now available in East Asia (Japan) region
Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
Web Services Data Dip Connector is now available in East Asia (Japan) region
Zendesk Data Dip Connector is now available in East Asia (Japan) region

October 23, 2015

Communicate

Call forwarding is now available

Collaborate

Improvements to chat roster
New chat commands
Desktop support for native idle handling

Integrations

Oracle Service Cloud Data Dip Connector is now available in the Asia Pacific region and European Union
Zendesk Data Dip Connector is now available in the Asia Pacific region and European Union
Updates to the Salesforce Object Routing Connector

October 16, 2015

Communicate

Inbound OneNumber Fax

Collaborate

Ability to share documents with external parties via a simple link
Ability to configure security profiles for document access

Integrations

Web Services Data Dip Connector is now available in the Asia Pacific region and European Union
Salesforce Data Dip Connector is now available in the Asia Pacific region and European Union
Updates to the Zendesk Screen Pop Connector