unified inbox


June 21, 2017

Communicate

  • Voicemail messages for group ring

Contact center

  • Configurable transfer timeout in Architect
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October 26, 2016

Collaborate

  • Personal group favorites

Communicate

  • Ability to rename inbox recordings

Contact center

  • Dialpad for agent interactions
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June 22, 2016

Communicate

  • Inbox improvements

Contact center

  • Support for custom web chat fields
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March 9, 2016

Communicate

  • Trunk PCAP retrieval
  • Station auto-conference
  • Audio export

Contact center

  • Dependency tracking for Architect
  • Action, Menu, and Task Numbering
  • New Languages Available for IVR
  • Norwegian localization
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November 20, 2015

Communicate

  • Ability to download user recordings
  • Locate previously sent faxes by phone number
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