single sign-on integrations

July 8, 2020

Contact center

ACD email message threading limit change
Contact verification and interaction history enhancements for additional selected regions

Integrations

Single sign-on integration enhancement

Platform

Journey JavaScript SDK enhancement for refined tracking and segmentation

April 12, 2017

Platform

APIs for Architect features

Collaborate

Select download location in Windows desktop app

Communicate

Custom dashboard to monitor real-time telephony performance
Track Edge operational states

Contact center

French language support in Architect
Recording download permission
Web-based phone settings in Interactions panel

Integrations

SSO support for Google G Suite

March 22, 2017

Platform

HIPAA and PCI compliance status in organization settings
Chat attachment support for HIPAA-compliant organizations

Collaborate

Simplified user management

Integrations

SSO support for Ping Identity

October 19, 2016

Collaborate

Chat search command

Communicate

Dialpad DTMF support

Contact center

Queue Activity detail view filters

Integrations

SSO support for Microsoft Azure Active Directory Premium edition

August 3, 2016

Integrations

Microsoft ADFS added as a single sign-on provider

March 2, 2016

Platform

New support workflow for Genesys Cloud Pro+ organizations

Collaborate

New UI for profile setup
Ability to open video chats in pop-out window

Contact center and Communicate

Group ring
Ability to copy interactions through the Agent UI

Integrations

Single Sign On support for Okta
Single Sign On support for SFDC
Improvements to Genesys Cloud for Salesforce
Salesforce Data Dip Connector is now available in East Asia (Japan) region
Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
Web Services Data Dip Connector is now available in East Asia (Japan) region
Zendesk Data Dip Connector is now available in East Asia (Japan) region

February 12, 2016

Integrations

Single sign on support for OneLogin