Genesys Cloud FedRAMP region - scheduling tag
List of the Genesys Cloud FedRAMP region release notes that include the scheduling release notes tag.
Genesys Cloud FedRAMP region – May 19, 2025
Employee productivity
- Multi contextual panels
Customer engagement
- Quick replies, cards, and carousels for open messaging
Data, analytics, and reporting
- Track and manage billing for Supervisor Copilot AI features
- Improved event list organization for enhanced journey building
- Event card editing and visualization in journey canvas
Self service and automation
- Enhanced recognition failure handling in Architect digital bot flows
- BYOC Cloud TLS X.509 certificates
Workforce engagement
- Shift trades across weeks within schedule to improve agent flexibility
- Find Agent Search field in gamification profiles
Genesys Cloud FedRAMP region – February 24, 2025
Employee productivity
- Multi contextual panels
Account management
- User settings page displays the last login date and time
- Identify unused roles and permissions in the Admin UI
Data, analytics, and reporting
- Journey management with Funnel analysis
- Purchase Speech and Text Analytics as a standalone product
- Turn customer sentiment analysis on or off
Open platform
- Division-aware permissions and APIs for external contacts
Workforce engagement
- Increase screen recording duration for after-call work
- Set scheduling constraints for calendar months
- Recording bulk action API improvement for aged recording management
Genesys Cloud FedRAMP region – December 16, 2024
Customer engagement
- Define ring membership by queue
- Division-based Schedule view
- Bulk workitem termination
Data, analytics, and reporting
- Improved Content Search view
- Topic miner Dutch language support
Workforce engagement
- Workforce management activity smoothing and schedule variability
Genesys Cloud FedRAMP region – September 16, 2024
Customer engagement
- Genesys Cloud CIDR expansion and firewall requirements completion
- Messenger session persistence
- Workitem query and filter improvements
- Enhanced workitems list view with column picker and advanced filtering
- Direct access to interaction details from the Customer Journey tab
Data, analytics, and reporting
- Agent Assist Performance, Predictive Routing Queue Detail, and Digital Insights dashboard improvements
- Real time data update indicators in analytics views
- View acoustic data in topic trends, and agent, queue, flow topic views
Employee productivity
- Enhanced control over agent assistance access
Workforce engagement
- Workforce management per minute scheduling granularity
Deprecations
- Deprecation: Legacy alerting system
Genesys Cloud FedRAMP region – July 22, 2024
Account management
- Hourly interacting users billing option
Customer engagement
- Highlight markdown support in web messaging
Data, analytics, and reporting
- Introducing Architect Journey Flows for bot and digital bot flows
- Introducing Architect Journey Flows for inbound and secure call flows
- Improved native voice transcription accuracy for Portuguese
Self service and automation
- Select multiple segments in knowledge article variations
- Genesys knowledge workbench and knowledge portal support for Hindi, Hungarian, Thai, Ukrainian, and Vietnamese
- Introducing Architect Replay Mode
- Advanced Architect execution data capabilities for all flows
Workforce engagement
- Improved navigation between published schedules in the workforce management schedule editor
Genesys Cloud FedRAMP region – March 11, 2024
Employee productivity
- Remove users from Collaborate chat rooms
Data, analytics, and reporting
- Improved native voice transcription accuracy for Italian
Customer engagement
- Skills-based dialing for Preview and Progressive campaigns
- Refreshed Predictive Engagement user interface
- Configure labels to manage interactions
- Maximum number of calls per agent set at the campaign level
Self service and automation
- Genesys Dialog Engine Bot Flows in Architect
- Genesys Dialog Engine Digital Bot Flows in Architect
