recordings


September 18, 2019

Communicate

  • Add BYOC Cloud or PureCloud Voice to existing subscription

Contact center

  • Bulk delete recordings in Recordings API
  • View evaluations update
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January 31, 2018

Contact center

  • Screen recording for PureCloud desktop app
  • Choose reply email addresses
  • Create email rules
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July 12, 2017

Platform

  • Web chat event subscription

Contact center

  • Local recording key management
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October 26, 2016

Collaborate

  • Personal group favorites

Communicate

  • Ability to rename inbox recordings

Contact center

  • Dialpad for agent interactions
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September 14, 2016

Contact center

  • Line recording enhancements
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November 20, 2015

Communicate

  • Ability to download user recordings
  • Locate previously sent faxes by phone number
[View details]