PureCloud for Chrome


August 1, 2018

Platform

  • PureCloud Embeddable Framework API

Contact center

  • Japanese TTS and ASR language support
  • Language string variable name in Architect
  • View past reports in report history

Integrations

  • Introducing the Amazon Lex integration
  • PureCloud for Chrome extension
[View details]

April 4, 2018

Integrations

  • ACD voicemail enhancement in PureCloud for Salesforce
  • ACD voicemail enhancement in PureCloud for Zendesk
  • ACD voicemail enhancement in PureCloud for Chrome
[View details]

March 14, 2018

Platform

  • AppFoundry support for PureConnect and PureEngage apps

Integrations

  • SMS interaction support in PureCloud for Salesforce
  • SMS interaction support in PureCloud for Chrome
  • SMS interaction support in PureCloud for Zendesk
[View details]

November 8, 2017

Contact center

  • Improved support for external contacts in email interactions

Integrations

  • Screen share and co-browse support for PureCloud for Salesforce
  • Screen share and co-browse support for PureCloud for Zendesk
  • Screen share and co-browse support for PureCloud for Chrome
[View details]

April 5, 2017

Platform

  • AWS Direct Connect support

Collaborate

  • Voicemail access directly from email notifications
  • Out of Office status date range

Communicate

  • Edge and Media Tier release notes

Contact center

  • Intraday monitoring view

Integrations

  • Email interactions support for PureCloud for Salesforce
  • Email interactions support for PureCloud for Zendesk
  • Email interactions support for PureCloud for Chrome
[View details]

February 1, 2017

Platform

  • Admin UI relaunch

Contact center

  • ACD support for chats in client integrations
  • PureCloud for Salesforce and Omni-Channel status sync
  • ACD routing of third-party chat and email interactions
  • Queues Performance summary and detail views
  • IVR prompt support for ordinal numbers
  • Italian language support in Architect
[View details]

January 18, 2017

Platform

  • Admin UI
  • PureCloud community

Communicate

  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles

Integrations

  • PureCloud for Chrome
[View details]