Integrations

• ACD voicemail enhancement in Genesys Cloud for Salesforce
• ACD voicemail enhancement in Genesys Cloud for Zendesk
• ACD voicemail enhancement in Genesys Cloud for Chrome

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Platform

• AppFoundry support for PureConnect and PureEngage apps

Integrations

• SMS interaction support in Genesys Cloud for Salesforce
• SMS interaction support in Genesys Cloud for Chrome
• SMS interaction support in Genesys Cloud for Zendesk

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Contact center

• Improved support for external contacts in email interactions

Integrations

• Screen share and co-browse support for Genesys Cloud for Salesforce
• Screen share and co-browse support for Genesys Cloud for Zendesk
• Screen share and co-browse support for Genesys Cloud for Chrome

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Platform

• AWS Direct Connect support

Collaborate

• Voicemail access directly from email notifications
• Out of Office status date range

Communicate

• Edge and Media Tier release notes

Contact center

• Intraday monitoring view

Integrations

• Email interactions support for Genesys Cloud for Salesforce
• Email interactions support for Genesys Cloud for Zendesk
• Email interactions support for Genesys Cloud for Chrome

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Platform

• Admin UI relaunch

Contact center

• ACD support for chats in client integrations
• Genesys Cloud for Salesforce and Omni-Channel status sync
• ACD routing of third-party chat and email interactions
• Queues Performance summary and detail views
• IVR prompt support for ordinal numbers
• Italian language support in Architect

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Platform

• Admin UI
• Genesys Cloud community

Communicate

• Order management for number ports

Contact center

• Permissions required to manage and assign roles

Integrations

• Genesys Cloud for Chrome

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