profile

August 12, 2016

Collaborate

Updated user profile layout
New location for group chat notification

Integrations

Outbound dialing and script support in Genesys Cloud for Salesforce
Outbound dialing and script support in Genesys Cloud for Zendesk

March 2, 2016

Platform

New support workflow for Genesys Cloud Pro+ organizations

Collaborate

New UI for profile setup
Ability to open video chats in pop-out window

Contact center and Communicate

Group ring
Ability to copy interactions through the Agent UI

Integrations

Single Sign On support for Okta
Single Sign On support for SFDC
Improvements to Genesys Cloud for Salesforce
Salesforce Data Dip Connector is now available in East Asia (Japan) region
Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
Web Services Data Dip Connector is now available in East Asia (Japan) region
Zendesk Data Dip Connector is now available in East Asia (Japan) region

December 18, 2015

Collaborate

Location enhancements

Communicate

Emergency services configuration enhancements

Contact center

New Predictive and Power modes for Dialer