outbound dialing
July 17, 2019
Communicate
- FCC USF contribution rate changes for PureCloud Voice
Contact center
- Automatic time zone mapping overrides
July 3, 2019
Communicate
- PureCloud Voice in Denmark
- BYOC Cloud rate decrease
Contact center
- Export data from Surveys views
- Data action rule conditions
October 24, 2018
Contact center
- Italian TTS and ASR language support
- Delete all contacts in a contact list API call
- Agent schedule change notifications
October 17, 2018
Contact center
- Call analysis region support for Costa Rica, Ecuador, and Nicaragua