Genesys Cloud FedRAMP region - mobile app (UCC) tag

List of the Genesys Cloud FedRAMP region release notes that include the mobile app (UCC) release notes tag.

Employee productivity

Multi contextual panels
Collaborate and Communicate Mobile access for FedRAMP organizations
Enable real-time queue and agent monitoring with customizable notifications on Android
Insights app for iOS
Configure chat message editing time limits

Customer engagement

Character counter in canned responses editor

Data, analytics, and reporting

View phrase usage in Topic Editor

Open platform

Custom node.js code as part of a data action

Self service and automation

Introducing the Webhook for Events integration

Deprecations

Deprecation: Agent Assist AI Experience tokens provisioning

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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