Genesys Cloud web-based (WebRTC) phones

December 14, 2022

Communicate

WebHID technology for Jabra headsets
Telephony administrator user interface updates

Contact center

Genesys Agent Assist available in Genesys Cloud Embedded Clients
Import and export knowledge base articles in additional formats
No input timeout settings in Genesys Digital Bot Flows
Call digital bot flows from Architect in-queue message flows
Sentiment data in Agent Queue Detail and Queue Agent Detail views
Topic spotting improvement
Japanese programs, topics, and phrases support
Usability improvements to messaging and email in the Transcript tab
Genesys Cloud forecasting user interface updates

Deprecations and announcements

Genesys Cloud SSO certificate expiry
CIDR IP address range for cloud media services expansion

April 12, 2017

Platform

APIs for Architect features

Collaborate

Select download location in Windows desktop app

Communicate

Custom dashboard to monitor real-time telephony performance
Track Edge operational states

Contact center

French language support in Architect
Recording download permission
Web-based phone settings in Interactions panel

Integrations

SSO support for Google G Suite

January 25, 2017

Communicate

Web-based phone call controls in third-party applications
Web-based phone volume settings

Contact center

Email routing to an organization’s domain
Architect audio debugging
Inline images in emails
Agent Metrics and Agent Metrics Export reports