Genesys Cloud embedded clients

July 27, 2022


  • BYOC Cloud TLS X.509 certificate renewal

Contact center

  • Genesys Dialog Engine Bot Flow Insights and Optimizations menu


  • Introducing Genesys Cloud for Microsoft Teams


  • Windows 11 support for the desktop app
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August 19, 2020

Contact center

  • Introducing voice transcription
  • View workforce management schedule changes with the audit log viewer
  • Third-party text-to-speech (TTS) engines for bot integrations
  • Configure intent disambiguation in Genesys Dialog Engine
  • Agent toolbar usability improvement


  • Internet Explorer support for Genesys Cloud embedded client deprecation
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August 21, 2019

Contact center

  • Set Wrapup Code action enhancement in Architect


  • Genesys Cloud Embeddable Framework for private deployment
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