email flows


November 2, 2022

Communicate

  • International number plans as outbound routes changes

Contact center

  • Introducing Genesys Cloud digital licenses
  • Agentless email notifications
  • Outbound email campaigns
  • Delivery status receipts for outbound email campaigns
  • Manage time zones for outbound email campaigns
  • Increased email size limit for custom SMTP integrations
  • New filters and columns in Content Search view
  • AudioHook billing for active use only
  • Cumulative uploads of external metrics for performance scorecards

Deprecations and announcements

  • API endpoint change for local key settings in recording service
  • CIDR IP address range for cloud media services expansion
[View details]

January 31, 2018

Contact center

  • Screen recording for Genesys Cloud desktop app
  • Choose reply email addresses
  • Create email rules
[View details]

October 4, 2017

Platform

  • Resource Center faceted navigation search

Communicate

  • Improved Edge clock synchronization

Contact center

  • Route emails based on external contact information
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September 13, 2017

Platform

  • Client management for partners and resellers

Communicate

  • Edge and Media Tier release notes email subscription

Contact center

  • Schedule options for inbound email flows
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June 14, 2017

Contact center

  • Email routing based on language skill assignment
[View details]