dialing modes

---

February 5, 2016

Communicate

• Genesys Cloud Voice

Contact center

• Agent utilization can now be configured
• Pre-call rule to dial a record in Preview Mode
• Caller ID (ANI) Enhancements

Integrations

• Genesys Cloud for Salesforce updates

[View details]

December 18, 2015

Collaborate

• Location enhancements

Communicate

• Emergency services configuration enhancements

Contact center

• New Predictive and Power modes for Dialer

[View details]