chat interactions

June 7, 2017

Collaborate

Secure relationships with authorized organizations

Contact center

Customer typing indicator in chat interactions
Evaluation form question branching
Disable unattended reports

Integrations

Voci V-Spark transcription and speech analytics integration

February 1, 2017

Platform

Admin UI relaunch

Contact center

ACD support for chats in client integrations
Genesys Cloud for Salesforce and Omni-Channel status sync
ACD routing of third-party chat and email interactions
Queues Performance summary and detail views
IVR prompt support for ordinal numbers
Italian language support in Architect