Architect


July 20, 2016

Contact center

  • Ability to change recipient list in an email reply
  • Outbound call flow variables
  • Option to override default retention behavior for recording policies in conflict
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July 6, 2016

Communicate

  • Support for Polycom RealPresence Trio 880 phone

Contact center

  • Play Estimated Wait Time action
  • Play Position in Queue action
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May 11, 2016

Platform

  • Enhanced professional support assistance

Colloborate

  • Video troubleshooting

Contact center

  • Architect flow printing
  • German language support
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March 30, 2016

Collaborate

  • Delete files from chat
  • Add custom and structured attributes to documents

Contact center

  • Transfer to voicemail added to Architect
  • Load-based schedule generation
  • Short-term forecasting
  • Campaign rules for outbound dialing

Integrations

  • Genesys Cloud for Salesforce enhancements
  • Genesys Cloud for Zendesk enhancements
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March 23, 2016

Contact center

  • Response management
  • Email routing
  • French and German IVR prompt files and runtime playback support in Architect
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March 9, 2016

Communicate

  • Trunk PCAP retrieval
  • Station auto-conference
  • Audio export

Contact center

  • Dependency tracking for Architect
  • Action, Menu, and Task Numbering
  • New Languages Available for IVR
  • Norwegian localization
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