Architect

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July 20, 2016

Contact center

• Ability to change recipient list in an email reply
• Outbound call flow variables
• Option to override default retention behavior for recording policies in conflict

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July 6, 2016

Communicate

• Support for Polycom RealPresence Trio 880 phone

Contact center

• Play Estimated Wait Time action
• Play Position in Queue action

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May 11, 2016

Platform

• Enhanced professional support assistance

Colloborate

• Video troubleshooting

Contact center

• Architect flow printing
• German language support

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March 30, 2016

Collaborate

• Delete files from chat
• Add custom and structured attributes to documents

Contact center

• Transfer to voicemail added to Architect
• Load-based schedule generation
• Short-term forecasting
• Campaign rules for outbound dialing

Integrations

• Genesys Cloud for Salesforce enhancements
• Genesys Cloud for Zendesk enhancements

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March 23, 2016

Contact center

• Response management
• Email routing
• French and German IVR prompt files and runtime playback support in Architect

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March 9, 2016

Communicate

• Trunk PCAP retrieval
• Station auto-conference
• Audio export

Contact center

• Dependency tracking for Architect
• Action, Menu, and Task Numbering
• New Languages Available for IVR
• Norwegian localization

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