Genesys Cloud FedRAMP region - Self service and automation category

List of the Genesys Cloud FedRAMP region release notes that include Self service and automation updates.

Account management

Change password set/reset workflow
Password policy minimum requirements

Customer engagement

Digital channels participant information update

Data, analytics, and reporting

Improved native voice transcription accuracy for French languages
Improved sentiment analysis for English languages
Notification API voice transcription number normalcy for English languages

Self service and automation

Knowledge workbench V2

Customer engagement

Enhanced pacing control in dialing campaigns
Enhanced external contacts data access control for agents

Data, analytics and reporting

Improved native voice transcription accuracy for Spanish

Workforce engagement

APIs to integrate external learning modules

Account management

Assign divisions to secondary statuses
Multi-factor authentication (MFA) for Genesys Cloud
Division-aware configuration objects default to all divisions

Customer engagement

Improved digital agent-to-agent transfer

Data, analytics and reporting

New speech and text analytics permissions
Open interactions in a new Analytics workspace tab
Agent empathy analysis API for English transcripts
View daily agent login and logout activity for multiple agents

Self service and automation

Triggers UI improvements
Architect data tables user interface updates

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.