Enhancements and fixes Corrected spelling for the Origination name Roosendaal, NL. Support for upcoming AudioHook features. Additional protections against overloading during call surges. Tracing improvements. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting… [More]
Enhancements and fixes Removed potential race condition on consult transfer completion. Updated mechanism for voicemail TUI date retrieval. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 28, 2024. Premises update availability… [More]
Enhancements and fixes Eliminated race condition that could prevent an ACD session from being successfully disconnected. Improved reliability of external transfers when used with SecureIVR functionality. Improvements to ACD hold recording suppression after an external transfer has occurred. Changes to support upcoming features. Cloud update… [More]
Enhancements and fixes Additional protections against runaway CPU situations. Call analysis model updates for Mexico (es-MX). Improved reliability of call disconnects in consult transfer scenarios where some of the parties disconnected at the exact same time. Cloud update availability Updates for cloud media services occur… [More]
Enhancements and fixes Additional protections against runaway CPU situations. Call analysis model updates for Mexico (es-MX). Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 25, 2023. Premises update availability Updates for… [More]
Enhancements and fixes Resolved an issue that could lead to Edge declaring itself ready to take calls on startup before dial plans have completely loaded in large Orgs. Call Source Selection for the Prioritized Caller Selection on Trunk Configuration is now allowing short E.164 numbers…. [More]
Enhancements and fixes Call analysis model updates to detect 1950Hz machine tones. Support for upcoming GMF call setup time optimizations Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, October 26, 2023. Premises… [More]
Enhancements and fixes Upgraded to OpenSSL 3 for premises hardware Edges. Resolved an ACD tracking issue which may cause call disconnects due to max resource consumption. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone,… [More]
Enhancements and fixes Eliminated race condition when ACD call is answered just before the alerting timeout. Resolved an issue related to phone provisioning when multiple phone trunks are present in premises Edge situations. Cloud update availability Updates for cloud media services occur between 12:00 AM… [More]
Enhancements and fixes Changes to support upcoming features. Resolved an issue related to External Transfers with recording enabled. Restricted use of line feed characters in UUI set as ASCII strings. Memory management improvement for Edges in hybrid media scenario. Cloud update availability Updates for cloud… [More]
Enhancements and fixes Stability and performance improvements. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, August 3, 2023. Premises update availability Updates for hardware devices are available… [More]
Enhancements and fixes Improvements to VXML expression evaluation. Compatibility improvements for inbound calls with no specified a=ptime attribute. ACD calls now wait in an ACD queue. They no longer end up in voicemail. Cloud update availability Updates for cloud media services occur between 12:00 AM… [More]
Enhancements and fixes Improved reliability of Dial Plan refreshes. Resolved an issue with redial for Poly VVX phones registered to premises Edges. Resolved one-way audio issue between Genesys Cloud and some Cisco hardware phone devices. Cloud update availability Updates for cloud media services occur between… [More]
Enhancements and fixes Improved support for China premises edges in the same site as non-China based edges. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 11,… [More]
Enhancements and fixes Improved accuracy for speech analyzer events. Stability improvements for edge control. 2023 Timezone Code and Data Updates. Changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting… [More]
Enhancements and fixes Added support for tel to sip encoded characters in dialstring. Signaling events are now marked as discardable and no longer queue in cases where they cannot be delivered. Improvements to protect against CPU intensive IVR flow loops. Changes to support upcoming features. Cloud update… [More]
Enhancements and fixes Improved ACD redirect to an agent routed before bridge connection. Architect secure call flows honor recording suppression flag. Updated change certificate renewal verification. Added the operating system name to associated attributes for metrics. Improved the Genesys Cloud response to include the telephone… [More]
Enhancements and fixes Improvements to Remote Caller ID handling when UPDATE session refresh is received. User Forwarding is now routed using Inbound Site. Improvements to logging when screen recording is active during conferences. Improved DTLS handshake timeout. Cloud update availability Updates for cloud media services… [More]
Enhancements and fixes Minor changes to support future features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, February 22, 2023. Premises update availability Updates for hardware devices are available on Wednesday, February… [More]
Enhancements and fixes Shortened fast busy duration for call failures. Additional diagnostics for screen recordings. Minor changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, January 11, 2023…. [More]
Enhancements and fixes Improvements to consult transfer recording scenario handling. Minor changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Wednesday, January 4, 2023. Premises update availability Updates for… [More]
Enhancements and fixes Minor changes to support upcoming features. Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, December 1, 2022. Premises update availability Updates for hardware devices are available on Thursday, November… [More]
Enhancements and fixes Call analysis model updates for Spanish (Mexico) (es-MX). Call analysis model updates for Portuguese (Brazil) (pt-BR) Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, November 3, 2022. Premises update… [More]
Enhancements and fixes Call analysis model updates for the United States (es-US). Cloud update availability Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 15, 2022. Premises update availability Updates for hardware devices are… [More]
Enhancements and fixes Transfers that IVR scripts or other VXML call flows initiate that take place without the IVR receiving an interaction from the caller are now considered automatic transfers and are included in the call loop detection algorithm. Cloud update availability Updates for… [More]
