Genesys Cloud - Version 1.0.0.22180 – February 10, 2025

Enhancements and fixes

• Reduced timeout for Evaluate Schedule / Schedule Group actions.
• Resolved an issue that could leave an agent unable to unmute in conference scenarios.
• Improved SIP OPTIONS response reliability.
• Stability and performance improvements.
• Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, February 13, 2025.

Premises update availability

Updates for hardware devices are available on Thursday, February 6, 2025. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Thursday, February 6, 2025.
• Auto-update enabled for all regions starting Wednesday, February 12, 2025.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.