Genesys Cloud - Version 1.0.0.17350 – July 24, 2024
Genesys found a regression in Media Tier version 1.0.0.17350. Automatic updates for cloud media and premises hardware edges have been disabled.
Enhancements and fixes
- Resolved an issue where an agent who missed calls was not being marked as ANA.
Cloud update availability
Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, August 1, 2024.
Premises update availability
Updates for hardware devices are available on Wednesday, July 24, 2024. Administrators can choose to set a specific update schedule or perform a manual update.
- Available for manual update in all regions starting Wednesday, July 24, 2024.
- Auto-update enabled for all regions starting Wednesday, July 31, 2024.
- Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
