PureCloud for Windows desktop app release notes


View a summary of the improvements and fixes in the latest Windows desktop app version.

If you have not already done so, download and install the Windows desktop app. Once installed, the Windows desktop app notifies you when a new version is available and prompts you to refresh or install it. To confirm the current installed version, click the PureCloud icon in the menu bar and select Check for Updates. Upgrade to the latest version if needed.

  • Fixed issue that occurred when acquiring geolocation that caused the Windows desktop app to fail at startup. 
  • Updated to Chromium 67.
  • Geolocation is now handled manually through the Google Maps API.
  • Incorporated Jabra headset SDK to support Jabra headsets.
  • Updated installer package to install Visual Studio 2015 runtime dependencies.
  • Added Finnish (fi-FI) language support.
  • Added Danish (da-DK) language support.
  • Fixed bug causing ctrl-click on links to open in-app.
  • Updated to Chromium 62.
  • Scaling icon to correct display issue in Windows sound mixer.
  • Improved enumeration of screens for machines with multiple displays.
  • Updated assets for Genesys rebranding.
  • Work-around for problem with downloads to locked BitLocker drive.
  • Support for API v2 downloads.
  • Updates for screen recording.
  • Updated to Chromium 59.
  • Use DSCP for softphone for QOS services when available.
  • Improved memory usage for screen share picker.
  • Fixed crash when returning from idle when logged out.
  • New Advanced Settings dialog.
  • Internal – Removed Staging Environment.
  • Append application name and version to user-agent for server logs.
  • Support for changing download directory.
  • Added system proxy support.
  • Preserve last main window size and position when starting application.
  • Fixed “Waiting for Internet” message.
  • Added Thai language support.
  • Fixed Do not play duplicate ringtone on incoming call.
  • Added Norwegian language.
  • Modified installer final step to add ‘Launch’ button.
  • Added cobrowse type as PureCloud internal resource.
  • Optional log file registry setting.
  • Geolocation Support.
  • Video one-to-one call notification.
  • Support for MP4 playback.
  • Updated to Chromium 49.
  • Allow all popups and PureCloud resources as new app window.
  • Admin tool to disable updates.
  • Added support for audio device selection.
  • Added support for native idle handling.
  • Changed badge for group unread messages.
  • Updated to Chromium 45.
  • Fixed bug causing Return to PureCloud to show up on OAuth login page.
  • Disabled non-applicable menu options when on non-PureCloud page.
  • Removed Print command from context menu.
  • Return To PureCloud functionality.
  • tel: and callto: protocol handling.
  • Screensharing window/screen selection.
  • Bug fixes.
  • Added Polish, Chinese, Swedish, Turkish, Korean, and Italian localizations.
  • Support for unified preferences dialog.
  • Added region selection support.
  • Added refresh menu item.
  • Incoming phone call notification and ring support.
  • New application name.
  • Updated to Chromium 43.
  • Persistent developer mode.
  • Clipboard support for Content Management.
  • Silent notifications while video is active.
  • Improved recovery from helper process crash.