Media Tier release notes

Enhancements and fixes

• Improved security for TUI access. The system now confirms that the origination address belongs to the user associated with the station when retrieving voicemail from the TUI.
• Improved carrier compatibility for hold scenarios. The Session Description Protocol (SDP) response format for no-media during an on-hold call scenario now uses a random port number in the RTP port range and the 0.0.0.0 IP address.
• Updated OpenSSL to 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 28, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, July 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, July 20, 2022.

Enhancements and fixes

• Additional resolution provided to ensure that the system does not drop DTMF digits due to overlapping operations in the media layer.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 7, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, June 29, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 29, 2022.
• Auto-update enabled for all regions starting Wednesday, July 6, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464.
• Call analysis model updates for Japanese (ja-JP).

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 23, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, June 15, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 15, 2022.
• Auto-update enabled for all regions starting Wednesday, June 22, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved issue that caused inconsistent results when transferring a call to voicemail.
• Call analysis model updates to detect 1950Hz machine tones.
• Call control support in preparation for Global Media Fabric Phase 2, available in a future release.

Premises update availability

Manual updates for hardware devices are available on Wednesday, June 1, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 1, 2022.

Enhancements and fixes

• Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR.
• Resolved issue where certain successful HTTP requests are logged as errors.
• Resolved issue with unencrypted sasf files when operating in FIPS mode.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 19, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, May 11, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, May 11, 2022.
• Auto-update enabled for all regions starting Wednesday, May 18, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Call analysis model updates for Turkish (tr-TR).
• Call analysis model updates for the United States (en-US).
• Resolved an issue with Digest Authentication.
• Updated to OpenSSL 1.1.1n.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, April 28, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, April 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, April 20, 2022.
• Auto-update enabled for all regions starting Wednesday, April 27, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved issue with user association removal during station configuration.
• Resolved issue with LexBot integrations.

Cloud update availability

Updates for cloud media services occurred between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 24, 2022.

Premises update availability

Updates for hardware devices were available on Friday, March 18, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Friday, March 18, 2022.
• Auto-update enabled for all regions starting Wednesday, March 23, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Maintenance release for FedRAMP compatibility and improved diagnostic metrics.

Cloud and premises update availability

Enhancements and fixes

• Call analysis model updates to detect 1500Hz machine tones.
• Resolved backward compatibility issue with previous HTTP digest authentication fix per RFC 7616.
• Resolved potential issues cleaning HTTP cache files.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 13, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, January 5, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, January 5, 2022.
• Auto-update enabled for all regions starting Wednesday, January 12, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.