Media Tier release notes

View a summary of the improvements and fixes in the latest update to cloud media control services for BYOC Cloud and Genesys Cloud Voice, and to hardware devices for BYOC Premises.

Version 1.0.0.11586 – August 4, 2022

Enhancements and fixes

  • Resolved issue where the system intermittently disregarded outbound caller name suppression.  
  • Resolved issue where phones stopped working after a cloud media control upgrade.
  • Updated to OpenSSL 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday August 11, 2022.

Premises update availability

Updates for hardware devices are available on Thursday August 4, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Thursday August 4, 2022.
  • Auto-update enabled for all regions starting Thursday August 11, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11540 – July 20, 2022
Genesys found a regression in Media Tier version 1.0.0.11540 related to SIP session timers in premises hardware edges. Automatic updates will not be enabled for premises hardware edges.

Enhancements and fixes

  • Improved security for TUI access. The system now confirms that the origination address belongs to the user associated with the station when retrieving voicemail from the TUI.
  • Improved carrier compatibility for hold scenarios. The Session Description Protocol (SDP) response format for no-media during an on-hold call scenario now uses a random port number in the RTP port range and the 0.0.0.0 IP address.
  • Updated OpenSSL to 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 28, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, July 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, July 20, 2022.
Version 1.0.0.11510 – June 29, 2022

Enhancements and fixes

  • Additional resolution provided to ensure that the system does not drop DTMF digits due to overlapping operations in the media layer.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 7, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, June 29, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 29, 2022.
  • Auto-update enabled for all regions starting Wednesday, July 6, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11464 – June 15, 2022

Enhancements and fixes

  • Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464.
  • Call analysis model updates for Japanese (ja-JP).

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 23, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, June 15, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 15, 2022.
  • Auto-update enabled for all regions starting Wednesday, June 22, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11432 – June 1, 2022
Genesys found a regression in Media Tier version 1.0.0.11432 related to premises hardware edges. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.

Enhancements and fixes

  • Resolved issue that caused inconsistent results when transferring a call to voicemail.
  • Call analysis model updates to detect 1950Hz machine tones.
  • Call control support in preparation for Global Media Fabric Phase 2, available in a future release.

Premises update availability

Manual updates for hardware devices are available on Wednesday, June 1, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 1, 2022.
Version 1.0.0.11348 – May 11, 2022

Enhancements and fixes

  • Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR.
  • Resolved issue where certain successful HTTP requests are logged as errors.
  • Resolved issue with unencrypted sasf files when operating in FIPS mode.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 19, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, May 11, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, May 11, 2022.
  • Auto-update enabled for all regions starting Wednesday, May 18, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11280 – April 20, 2022

Enhancements and fixes

  • Call analysis model updates for Turkish (tr-TR).
  • Call analysis model updates for the United States (en-US).
  • Resolved an issue with Digest Authentication.
  • Updated to OpenSSL 1.1.1n.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, April 28, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, April 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, April 20, 2022.
  • Auto-update enabled for all regions starting Wednesday, April 27, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11160 – March 30, 2022
This release notes announcement is post-dated.

Enhancements and fixes

  • Resolved issue with user association removal during station configuration.
  • Resolved issue with LexBot integrations.

Cloud update availability

Updates for cloud media services occurred between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 24, 2022.

Premises update availability

Updates for hardware devices were available on Friday, March 18, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Friday, March 18, 2022.
  • Auto-update enabled for all regions starting Wednesday, March 23, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11106 – February 23, 2022

Enhancements and fixes

  • Maintenance release for FedRAMP compatibility and improved diagnostic metrics.

Cloud and premises update availability

Genesys found a regression in Media Tier version 1.0.0.11106 related to LexBot integrations. Automatic updates have been disabled.
Version 1.0.0.10984 – January 5, 2022

Enhancements and fixes

  • Call analysis model updates to detect 1500Hz machine tones.
  • Resolved backward compatibility issue with previous HTTP digest authentication fix per RFC 7616.
  • Resolved potential issues cleaning HTTP cache files.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 13, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, January 5, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, January 5, 2022.
  • Auto-update enabled for all regions starting Wednesday, January 12, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.