Media Tier release notes

Enhancements and fixes

• Call analysis model updates for Spanish (Mexico) (es-MX).
• Call analysis model updates for Portuguese (Brazil) (pt-BR) 

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, November 3, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, October 26, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, October 26, 2022.
• Auto-update enabled for all regions starting Wednesday, November 2, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Call analysis model updates for the United States (es-US).  

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 15, 2022.

Premises update availability

Updates for hardware devices are available on Thursday, September 8, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Thursday, September 8, 2022.
• Auto-update enabled for all regions starting Thursday, September 15, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Transfers that IVR scripts or other VXML call flows initiate that take place without the IVR receiving an interaction from the caller are now considered automatic transfers and are included in the call loop detection algorithm.  

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 1, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, August 24, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, August 24, 2022.
• Auto-update enabled for all regions starting Wednesday, August 31, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved issue where the system intermittently disregarded outbound caller name suppression.  
• Resolved issue where phones stopped working after a cloud media control upgrade.
• Updated to OpenSSL 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday August 11, 2022.

Premises update availability

Updates for hardware devices are available on Thursday August 4, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Thursday August 4, 2022.
• Auto-update enabled for all regions starting Thursday August 11, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Improved security for TUI access. The system now confirms that the origination address belongs to the user associated with the station when retrieving voicemail from the TUI.
• Improved carrier compatibility for hold scenarios. The Session Description Protocol (SDP) response format for no-media during an on-hold call scenario now uses a random port number in the RTP port range and the 0.0.0.0 IP address.
• Updated OpenSSL to 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 28, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, July 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, July 20, 2022.

Enhancements and fixes

• Additional resolution provided to ensure that the system does not drop DTMF digits due to overlapping operations in the media layer.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 7, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, June 29, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 29, 2022.
• Auto-update enabled for all regions starting Wednesday, July 6, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464.
• Call analysis model updates for Japanese (ja-JP).

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 23, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, June 15, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 15, 2022.
• Auto-update enabled for all regions starting Wednesday, June 22, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved issue that caused inconsistent results when transferring a call to voicemail.
• Call analysis model updates to detect 1950Hz machine tones.
• Call control support in preparation for Global Media Fabric Phase 2, available in a future release.

Premises update availability

Manual updates for hardware devices are available on Wednesday, June 1, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 1, 2022.

Enhancements and fixes

• Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR.
• Resolved issue where certain successful HTTP requests are logged as errors.
• Resolved issue with unencrypted sasf files when operating in FIPS mode.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 19, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, May 11, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, May 11, 2022.
• Auto-update enabled for all regions starting Wednesday, May 18, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.