Media Tier release notes

Enhancements and fixes

• Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464.
• Call analysis model updates for Japanese (ja-JP).

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 23, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, June 15, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 15, 2022.
• Auto-update enabled for all regions starting Wednesday, June 22, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved issue that caused inconsistent results when transferring a call to voicemail.
• Call analysis model updates to detect 1950Hz machine tones.
• Call control support in preparation for Global Media Fabric Phase 2, available in a future release.

Premises update availability

Manual updates for hardware devices are available on Wednesday, June 1, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, June 1, 2022.

Enhancements and fixes

• Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR.
• Resolved issue where certain successful HTTP requests are logged as errors.
• Resolved issue with unencrypted sasf files when operating in FIPS mode.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 19, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, May 11, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, May 11, 2022.
• Auto-update enabled for all regions starting Wednesday, May 18, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Call analysis model updates for Turkish (tr-TR).
• Call analysis model updates for the United States (en-US).
• Resolved an issue with Digest Authentication.
• Updated to OpenSSL 1.1.1n.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, April 28, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, April 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, April 20, 2022.
• Auto-update enabled for all regions starting Wednesday, April 27, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Resolved issue with user association removal during station configuration.
• Resolved issue with LexBot integrations.

Cloud update availability

Updates for cloud media services occurred between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 24, 2022.

Premises update availability

Updates for hardware devices were available on Friday, March 18, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Friday, March 18, 2022.
• Auto-update enabled for all regions starting Wednesday, March 23, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Maintenance release for FedRAMP compatibility and improved diagnostic metrics.

Cloud and premises update availability

Enhancements and fixes

• Call analysis model updates to detect 1500Hz machine tones.
• Resolved backward compatibility issue with previous HTTP digest authentication fix per RFC 7616.
• Resolved potential issues cleaning HTTP cache files.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 13, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, January 5, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, January 5, 2022.
• Auto-update enabled for all regions starting Wednesday, January 12, 2022.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Added functionality to refresh Polycom, AudioCodes, and SIP softphone data when the system rebalances.
• Call analysis model updates to detect 1500 Hz machine tones.

Cloud update availability

Updates for cloud media services occur between 12:00 am and 5:00 am on Wednesday, January 5, 2022. 

Premises update availability

Updates for hardware devices are available on Wednesday, December 15, 2021. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, December 15, 2021.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

• Improvements to VXML session limit logic.
• Call analysis model updates for Malaysia (ms-MY).
• Resolved issue that caused short screen recordings to be discarded.
• Updated ICU time zone database to 2021a1, 2021a2, and 2021a3.
• Updated HTTP Digest Access Authentication compliance (expanded RFC 2617 conformance to RFC 7616).
• Added functionality to support FIPS for FedRAMP environments.
• Updated OpenSSL to 1.1.1l.

Cloud update availability

Updates for cloud media services occur between 12:00 am and 5:00 am on Wednesday, December 8, 2021. 

Premises update availability

Updates for hardware devices are available on Wednesday, December 1, 2021. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, December 1, 2021.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.