Media Tier release notes

View a summary of the improvements and fixes in the latest update to cloud media control services for BYOC Cloud and Genesys Cloud Voice, and to hardware devices for BYOC Premises.

Version 1.0.0.11510 – June 29, 2022

Enhancements and fixes

  • Additional resolution provided to ensure that the system does not drop DTMF digits due to overlapping operations in the media layer.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 7, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, June 29, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 29, 2022.
  • Auto-update enabled for all regions starting Wednesday, July 6, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11464 – June 15, 2022

Enhancements and fixes

  • Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464.
  • Call analysis model updates for Japanese (ja-JP).

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 23, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, June 15, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 15, 2022.
  • Auto-update enabled for all regions starting Wednesday, June 22, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11432 – June 1, 2022
Genesys found a regression in Media Tier version 1.0.0.11432 related to premises hardware edges. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.

Enhancements and fixes

  • Resolved issue that caused inconsistent results when transferring a call to voicemail.
  • Call analysis model updates to detect 1950Hz machine tones.
  • Call control support in preparation for Global Media Fabric Phase 2, available in a future release.

Premises update availability

Manual updates for hardware devices are available on Wednesday, June 1, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 1, 2022.
Version 1.0.0.11348 – May 11, 2022

Enhancements and fixes

  • Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR.
  • Resolved issue where certain successful HTTP requests are logged as errors.
  • Resolved issue with unencrypted sasf files when operating in FIPS mode.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 19, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, May 11, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, May 11, 2022.
  • Auto-update enabled for all regions starting Wednesday, May 18, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11280 – April 20, 2022

Enhancements and fixes

  • Call analysis model updates for Turkish (tr-TR).
  • Call analysis model updates for the United States (en-US).
  • Resolved an issue with Digest Authentication.
  • Updated to OpenSSL 1.1.1n.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, April 28, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, April 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, April 20, 2022.
  • Auto-update enabled for all regions starting Wednesday, April 27, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11160 – March 30, 2022
This release notes announcement is post-dated.

Enhancements and fixes

  • Resolved issue with user association removal during station configuration.
  • Resolved issue with LexBot integrations.

Cloud update availability

Updates for cloud media services occurred between 12:00 AM and 5:00 AM in every time zone, starting Thursday, March 24, 2022.

Premises update availability

Updates for hardware devices were available on Friday, March 18, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Friday, March 18, 2022.
  • Auto-update enabled for all regions starting Wednesday, March 23, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11106 – February 23, 2022

Enhancements and fixes

  • Maintenance release for FedRAMP compatibility and improved diagnostic metrics.

Cloud and premises update availability

Genesys found a regression in Media Tier version 1.0.0.11106 related to LexBot integrations. Automatic updates have been disabled.
Version 1.0.0.10984 – January 5, 2022

Enhancements and fixes

  • Call analysis model updates to detect 1500Hz machine tones.
  • Resolved backward compatibility issue with previous HTTP digest authentication fix per RFC 7616.
  • Resolved potential issues cleaning HTTP cache files.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 13, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, January 5, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, January 5, 2022.
  • Auto-update enabled for all regions starting Wednesday, January 12, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.10922 – December 15, 2021

Enhancements and fixes

  • Added functionality to refresh Polycom, AudioCodes, and SIP softphone data when the system rebalances.
  • Call analysis model updates to detect 1500 Hz machine tones.

Cloud update availability

Updates for cloud media services occur between 12:00 am and 5:00 am on Wednesday, January 5, 2022. 

Premises update availability

Genesys is working to resolve the previously introduced digest authentication regression for premises Edges. Automatic updates are still disabled for premises Edge appliances.

Updates for hardware devices are available on Wednesday, December 15, 2021. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, December 15, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.10886 – December 1, 2021

Enhancements and fixes

  • Improvements to VXML session limit logic.
  • Call analysis model updates for Malaysia (ms-MY).
  • Resolved issue that caused short screen recordings to be discarded.
  • Updated ICU time zone database to 2021a1, 2021a2, and 2021a3.
  • Updated HTTP Digest Access Authentication compliance (expanded RFC 2617 conformance to RFC 7616).
  • Added functionality to support FIPS for FedRAMP environments.
  • Updated OpenSSL to 1.1.1l.

Cloud update availability

Updates for cloud media services occur between 12:00 am and 5:00 am on Wednesday, December 8, 2021. 

Premises update availability

Genesys is working to resolve the previously introduced digest authentication regression for premises Edges. Automatic updates are still disabled for premises Edge appliances.

Updates for hardware devices are available on Wednesday, December 1, 2021. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, December 1, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.