Media Tier release notes

View a summary of the improvements and fixes in the latest update to cloud media control services for BYOC Cloud and Genesys Cloud Voice, and to hardware devices for BYOC Premises.

Version 1.0.0.11920 – November 30, 2022

Enhancements and fixes

  • Minor changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, December 1, 2022.

Premises update availability

Updates for hardware devices are available on Thursday, November 24, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Thursday, November 24, 2022.
  • Auto-update enabled for all regions starting Wednesday, November 30, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11866 – October 26, 2022
Genesys found a regression in Media Tier version 1.0.0.11866 related to cloud media. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.

Enhancements and fixes

  • Call analysis model updates for Spanish (Mexico) (es-MX).
  • Call analysis model updates for Portuguese (Brazil) (pt-BR) 

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, November 3, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, October 26, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, October 26, 2022.
  • Auto-update enabled for all regions starting Wednesday, November 2, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11714 – September 8, 2022

Enhancements and fixes

  • Call analysis model updates for the United States (es-US).  

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 15, 2022.

Premises update availability

Updates for hardware devices are available on Thursday, September 8, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Thursday, September 8, 2022.
  • Auto-update enabled for all regions starting Thursday, September 15, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11658 – August 24, 2022

Enhancements and fixes

  • Transfers that IVR scripts or other VXML call flows initiate that take place without the IVR receiving an interaction from the caller are now considered automatic transfers and are included in the call loop detection algorithm.  

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 1, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, August 24, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, August 24, 2022.
  • Auto-update enabled for all regions starting Wednesday, August 31, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11586 – August 4, 2022

Enhancements and fixes

  • Resolved issue where the system intermittently disregarded outbound caller name suppression.  
  • Resolved issue where phones stopped working after a cloud media control upgrade.
  • Updated to OpenSSL 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday August 11, 2022.

Premises update availability

Updates for hardware devices are available on Thursday August 4, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Thursday August 4, 2022.
  • Auto-update enabled for all regions starting Thursday August 11, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11540 – July 20, 2022
Genesys found a regression in Media Tier version 1.0.0.11540 related to SIP session timers in premises hardware edges. Automatic updates will not be enabled for premises hardware edges.

Enhancements and fixes

  • Improved security for TUI access. The system now confirms that the origination address belongs to the user associated with the station when retrieving voicemail from the TUI.
  • Improved carrier compatibility for hold scenarios. The Session Description Protocol (SDP) response format for no-media during an on-hold call scenario now uses a random port number in the RTP port range and the 0.0.0.0 IP address.
  • Updated OpenSSL to 1.1.1p.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 28, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, July 20, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, July 20, 2022.
Version 1.0.0.11510 – June 29, 2022

Enhancements and fixes

  • Additional resolution provided to ensure that the system does not drop DTMF digits due to overlapping operations in the media layer.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 7, 2022.

Premises update availability

Updates for hardware devices are available on Wednesday, June 29, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 29, 2022.
  • Auto-update enabled for all regions starting Wednesday, July 6, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11464 – June 15, 2022

Enhancements and fixes

  • Resolved regression for premises hardware edges introduced in version 1.0.0.11432. All enhancements and fixes in version 1.0.0.11432 are included in version 1.0.0.11464.
  • Call analysis model updates for Japanese (ja-JP).

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, June 23, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, June 15, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 15, 2022.
  • Auto-update enabled for all regions starting Wednesday, June 22, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Version 1.0.0.11432 – June 1, 2022
Genesys found a regression in Media Tier version 1.0.0.11432 related to premises hardware edges. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.

Enhancements and fixes

  • Resolved issue that caused inconsistent results when transferring a call to voicemail.
  • Call analysis model updates to detect 1950Hz machine tones.
  • Call control support in preparation for Global Media Fabric Phase 2, available in a future release.

Premises update availability

Manual updates for hardware devices are available on Wednesday, June 1, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, June 1, 2022.
Version 1.0.0.11348 – May 11, 2022

Enhancements and fixes

  • Resolved issue that occurs for Genesys Cloud customers making outbound calls to a third-party IVR.
  • Resolved issue where certain successful HTTP requests are logged as errors.
  • Resolved issue with unencrypted sasf files when operating in FIPS mode.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 19, 2022.

Premises update availability

Updates for hardware devices were available on Wednesday, May 11, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, May 11, 2022.
  • Auto-update enabled for all regions starting Wednesday, May 18, 2022.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.