A geolocation is a geographic area that Genesys Cloud determines by IP address.

  • Person in the US looking at a person in the US = city, state
  • Person in the US looking at a person outside the US = city, country
  • Person outside the US looking at a person in the US = city, state, country
  • Person outside the US looking at person in the same country = city, region
  • Person outside the US looking at a person in another country = city, country