What do I need to do to get QoS for WebRTC?
To get QoS for WebRTC you need to understand that 1) The QoS driver is only available as a part of the PureCloud Softphone installation. 2) The QoS driver only works with Genesys Cloud Desktop App for Windows.
- If you are using Genesys Cloud on a Mac, there is no way to use QoS with WebRTC.
- If you are using Genesys Cloud from a web browser, there is no way to use QoS with WebRTC.
- Download and install the PureCloud Softphone.
- Restart your system to activate the QoS driver.
If you need more information, contact Customer Care.