If I have issues during a beta, how do I get support? - Genesys Cloud Resource Center

If you experience critical issues or adverse impacts to your overall Genesys Cloud environment as a result of the beta feature, contact Product Support for assistance or immediate removal of the beta feature.

If you experience issues using the beta feature, go to the Beta HQ in the Genesys Cloud Community or Ideas Portal and provide feedback in the appropriate location. Product Management regularly monitors these sub-communities and will respond directly to you there.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.