If I have issues during a beta, how do I get support?

If you experience critical issues or adverse impacts to your overall Genesys Cloud environment as a result of the beta feature, contact Product Support for assistance or immediate removal of the beta feature.

If you experience issues using the beta feature, go to the Beta HQ in the Genesys Cloud Community or Ideas Portal and provide feedback in the appropriate location. Product Management regularly monitors these sub-communities and will respond directly to you there.