How should I use the Ideas Portal? - Genesys Cloud Resource Center

The Ideas Portal is a great place to track specific features from idea submission to release. Genesys Product Development uses ideas pages within the Ideas Portal to announce when betas are planned.

If you are interested in participating in a beta, click the link in the feature’s Ideas Portal page. Then complete the enrollment form, which captures the necessary data and ensures that you are eligible to participate.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.