How does my current location sync between Collaborate for Android and the desktop or browser apps?

If you log in on multiple clients, then Genesys Cloud reports your most recent location.

Genesys Cloud reports the most recent location update from the last computer that you used in the following situations:

  • If you log out of Collaborate for Android
  • If the location times out after the one hour time period

Collaborate on your Android device reports the location when the app is in the foreground and in the background. It also reports if you have closed the app.