How do I learn about the status of betas in which I am not enrolled?

Register for the Beta HQ in the Genesys Cloud Community where developers post updates on upcoming and in-progress betas. Also register for the quarterly Genesys Cloud Product Roadmap webinars where information about in-process betas is frequently shared. Finally, contact your Customer Success Manager with specific questions about beta features that are scheduled for upcoming release.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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