How do I give feedback or ask questions during a beta? - Genesys Cloud Resource Center

After you enroll in a beta, you access a dedicated online space to give feedback and ask questions about the specific beta feature. Depending on the beta feature, that communication space is either in the Beta HQ in the Genesys Cloud Community, or in a private chat room in the Ideas Portal. Genesys Product Development monitors these forums and gives timely responses for the benefit of all beta testers.

Genesys Product Development also conducts surveys and interviews to collect feedback on the beta, and you are encouraged to respond to these requests for feedback.

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.