FAQs: PureCloud app for iOS


If I use a remote phone, do I receive calls if Collaborate is backgrounded?

PureCloud sends your incoming calls to voicemail if your status is anything [More]

Can I receive calls with the Collaborate mobile app?

No. Collaborate for iOS and Android is not a telephony endpoint, but [More]

Why are Collaborate for iOS users missing expected functionality, such as the inbox or call controls?

A missing permission can cause this behavior with Collaborate for iOS. Add [More]

Where can I download the desktop and mobile apps?

You can download Collaborate for iOS from the App store. Search for [More]

How does status sync between the mobile app and the desktop or browser apps?

When you change your status in any app, the change synchronizes with [More]

On iOS, what do I receive notifications for and how?

Collaborate for iOS notifies you of one-to-one chat messages and of group [More]

How do notifications sync between the mobile apps and the desktop or browser apps?

When your desktop browser app presence is Online or Busy, you do [More]

If I deleted a group voicemail, did I delete it for everyone in the group?

Yes. When you delete a group voicemail, you immediately delete it from [More]

How can I add notes to a voicemail message in Collaborate for iOS?

To add a note, tap Add in the Notes section. Then type [More]

How can I check my voicemail messages with Collaborate for iOS?

Tap Menu and select Inbox. Tap Voicemail. Tap the voicemail message that you want [More]

How do I make a conference call with Collaborate for iOS?

Tap Menu and select Calls. Tap the Active Calls tab. To make a new call, tap [More]

How do I hang up a call from with Collaborate for iOS?

Tap Menu and select Calls. Tap the Active Calls tab. Tap the Hang Up button.

How do I select a station with Collaborate for iOS?

The station you select with any PureCloud app synchronizes with all other [More]

How do calls work with Collaborate for iOS?

When you start a call with Collaborate for iOS, the native phone [More]

How can I check for available updates for Collaborate for iOS?

To check the version of the PureCloud mobile app that you have, [More]

How do I sign out of Collaborate for iOS?

To sign out of Collaborate for iOS, do the following: To the [More]

Are some features unavailable in Collaborate for iOS that are available for other apps?

Yes. By design, Collaborate for iOS has a limited set of the [More]

How do I change my location setting in Collaborate for iOS?

If you previously declined to allow Collaborate for iOS access to your [More]

How do I share my current location with Collaborate for iOS?

When you install PureCloud for iOS on your mobile device, the installation [More]

How does my current location sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then PureCloud reports your mobile [More]

How do I select my region?

When you log in to the browser app, desktop app, or mobile app, [More]