FAQs: PureCloud app for iOS


Why are users missing expected functionality, such as the inbox or call controls?

A missing permission can cause this behavior. Add the General > Unified Communications permission to [More]

Where can I download the desktop and mobile apps?

You can download the PureCloud mobile app from the App store. Search [More]

How does status sync between the mobile app and the desktop or browser apps?

When you change your status in any app, the change synchronizes with [More]

What do I receive notifications for and how?

The PureCloud mobile app notifies you of one-to-one chat messages and of [More]

How does my current location sync between the mobile app and the desktop or browser apps?

If you log in from multiple clients, then PureCloud reports your mobile [More]

How do notifications sync between the mobile app and the desktop or browser apps?

When your desktop browser app presence is Online or Busy, you do [More]

If I deleted a group voicemail, did I delete it for everyone in the group?

Yes. When you delete a group voicemail, you immediately delete it from [More]

How can I add notes to a voicemail message?

To add a note, tap Add in the Notes section. Then type [More]

How can I check my voicemail messages from my mobile app?

Tap Menu and select Inbox. Tap Voicemail. Tap the voicemail message that you want [More]

How do I make a conference call?

Tap Menu and select Calls. Tap the Active Calls tab. To make a new call, tap [More]

How do I hang up a call from within the mobile app?

Tap Menu and select Calls. Tap the Active Calls tab. Tap the Hang Up button.

How do I select a station?

The station you select with any app synchronizes with all other apps. [More]

How do calls work with the mobile app?

When you start a call from the PureCloud mobile app, the native [More]

How can I check for available upgrades?

To check the version of the PureCloud mobile app that you have, [More]

How do I sign out of the mobile app?

To sign out of the PureCloud mobile app, do the following: To [More]

Are some features unavailable in the mobile app that are available for other apps?

Yes. By design, the PureCloud mobile app has a limited set of [More]

How do I change my location setting?

If you previously declined to allow the PureCloud app for iOS access [More]

How do I share my current location?

When you install PureCloud for iOS on your mobile device, the installation [More]

How do I select my region?

When you log in to the browser app, desktop app, or mobile app, [More]