FAQs: PureCloud app for Android


If I log into Collaborate for Android, do I need to log in to Genesys Tempo™ for Android separately?

No, when you log into Collaborate, you also log into Tempo.

If I use a remote phone, do I receive calls if Collaborate is backgrounded?

PureCloud sends your incoming calls to voicemail if your status is anything [More]

Can I receive calls with the Collaborate mobile app?

No. Collaborate for iOS and Android is not a telephony endpoint, but [More]

Why are Collaborate for Android users missing expected functionality, such as the inbox or call controls?

Missing permissions can cause this behavior with Collaborate for Android. Add the [More]

On Android devices, what do I receive notifications for and how?

Collaborate for Android mobile app notifies you of one-to-one chat messages and [More]

How does my current location sync between Collaborate for Android and the desktop or browser apps?

If you log in on multiple clients, then PureCloud reports your most [More]

How can I add notes to a voicemail message in Collaborate for Android?

To use Collaborate for Android to add a note, tap Add in [More]

How can I check my voicemail messages with Collaborate for Android?

To use Collaborate for Android to check voicemail messages, follow these steps: [More]

How do I make a conference call with Collaborate for Android?

To make a conference call with Collaborate for Android, follow these steps: [More]

How do I hang up a call from within Collaborate for Android?

Navigate back into Collaborate for Android, and tap the Hang Up button.

How do I select a station with Collaborate for Android?

The station you select with any app synchronizes with all other apps. [More]

How do calls work using Collaborate for Android?

When you start a call from Collaborate, you must select one of [More]

Where can I download the desktop and mobile apps?

You can download Collaborate for Android from the Google Play store. Search [More]

How can I check for available updates for Collaborate for Android?

To check the version of Collaborate for Android that you have, do [More]

How do I sign out of Collaborate for Android?

To sign out of the Collaborate for Android, do the following: To [More]

Are some features unavailable in Collaborate for Android that are available in other apps?

Yes. By design, the Collaborate for Android has a limited set of [More]

How do I change my location setting with Collaborate for Android?

If you previously declined to allow Collaborate for Android access to your [More]

How do I share my current location with Collaborate for Android?

When you install Collaborate for Android, the installation process prompts you to [More]

How does status sync between the mobile app and the desktop or browser apps?

When you change your status in any app, the change synchronizes with [More]

How do notifications sync between the mobile apps and the desktop or browser apps?

When your desktop browser app presence is Online or Busy, you do [More]

How does my current location sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then PureCloud reports your mobile [More]

How do I select my region?

When you log in to the browser app, desktop app, or mobile app, [More]