FAQs: Genesys Cloud CX Software as a Service (SaaS)

How can I check for outages, availability, and the system status of Genesys Cloud?

Click the link below for Genesys Cloud’s operational, system availability, incident, and… [More]

How can I compare Genesys Cloud CX capabilities?

You can see the Expanded Plan comparison on the Genesys website. For… [More]

What plans are available with Genesys Cloud?

You can see the available plans on the Genesys website. For more… [More]

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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