FAQs: Collaborate for Android
What is the difference between Genesys Collaborate for Android and iOS and Genesys Communicate for Android and iOS?
Collaborate is a chat application that allows you to collaborate with your… [More]
When you sign out of either Collaborate or Communicate for Android, Genesys… [More]
If I log into Collaborate for Android, do I need to log in to Genesys Tempo™ for Android separately?
No, when you log into Collaborate, you also log into Tempo.
Genesys Cloud sends your incoming calls to voicemail if your status is… [More]
No. Collaborate for iOS and Android is not a telephony endpoint, but… [More]
Why are Collaborate for Android users missing expected functionality, such as the inbox or call controls?
Missing permissions can cause this behavior with Collaborate for Android. Add the… [More]
Collaborate for Android mobile app notifies you of one-to-one chat messages and… [More]
If you log in on multiple clients, then Genesys Cloud reports your… [More]
To use Collaborate for Android to add a note, tap Add in… [More]
To use Collaborate for Android to check voicemail messages, follow these steps:… [More]
To make a conference call with Collaborate for Android, follow these steps:… [More]
Navigate back into Collaborate for Android, and tap the Hang Up button.
The station you select with any app synchronizes with all other apps…. [More]
When you start a call from Collaborate, you must select one of… [More]
You can download Collaborate for Android from the Google Play store. Search… [More]
To check the version of Collaborate for Android that you have, do… [More]
To sign out of the Collaborate for Android, do the following: To… [More]
If you previously declined to allow Collaborate for Android access to your… [More]
When you install Collaborate for Android, the installation process prompts you to… [More]
When you change your status in any app, the change synchronizes with… [More]
When your desktop browser app presence is Online or Busy, you do… [More]
If you log in from multiple clients, then Genesys Cloud reports your… [More]