FAQ: Why don’t my credentials work when I log back in to Genesys Cloud?


If you have difficulty logging in to Genesys Cloud, you may see this message:

There was problem logging you in. Please check your email address and password and try again.

After six unsuccessful consecutive login attempts, Genesys Cloud temporarily locks your account. You can try to log in again after five minutes.

Reasons for unsuccessful logins:

  • You typed your email address and/or password incorrectly. 
  • If your administrator set a password expiration policy, your password may have expired.

Solutions: