FAQ: Why doesn’t the Calling Party Name that I configure for a queue show up for the call recipient?

When you specify a Calling Name in the trunk configuration and set the Name Override Method to Always, it takes precedence over the same setting for a queue. In other words, the Calling Party Name you configure for a queue will never appear if the Name Override Method for the trunk is set to Always. If the Name Override Method is set to Unassigned DID and a Calling Party Name is configured for a queue, then that Calling Party Name will show up for the call recipient