FAQ: Why do I get this error: Missing Permission authorization:orgTrusteeUser:view?

An untrusted user sees an empty list of users and groups in the trust along with the following message:

Missing Permission authorization:orgTrusteeUser:view

This warning message confirms that the system is working properly. Genesys Cloud is following its security protocol by denying access to a person who is not a member of a trusted group.

If you see this message, it is likely that a group has trusted status but your user account is not a member of the trusted group. For example, if the pairing request trusts a group named Support, each person who wants to access the outside organization must be a member of that group in their own org.