FAQ: Who do I contact to get support when running PureCloud in a Virtual Desktop Infrastructure (VDI) environment?


When it comes to supporting PureCloud in a VDI environment, your VDI vendor is best suited to check your VDI configuration and provide tuning at scale. If you have PureCloud application related questions, you can contact PureCloud Customer Care and we will evaluate PureCloud’s configuration. As a part of our troubleshooting process, we may request that you run certain tests outside the VDI environment.