A Designated Contact is a Genesys Cloud customer user who is identified as the primary liaison between the customer and Genesys Cloud Customer Care. A Designated Contact must be knowledgeable about the applicable services and participates in troubleshooting support cases. 

Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Customer Care log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials. 

Once you have your My Support account credentials, you can open and manage cases. For more information, see My Support Portal.