What are the requirements for Communicate for Android and iOS? - Genesys Cloud Resource Center

To use Communicate for Android or Communicate for iOS you must have the following:

A WebRTC phone, assigned as your default phone

And the following permissions:

Conversation > Call > Add
Conversation > Call > Record
Conversation > Call Forwarding > Edit
Conversation > Conference > Add
Conversation > One Number Fax > Receive
Voicemail > Voicemail > Receive

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.