What are the new workforce management features

Six new features were made generally available on May 6, 2020. 

• Business units
• Service goal templates
• Planning groups
• New work plan constraints for weekly, weekend, planning period and general time periods
• Multi-week forecasting: Forecasts can be created up to 6 weeks in length using Automatic Best Method and Import Forecast creation methods.
• Multi-week scheduling:
  • Blank schedules can be created up to 6 weeks in length. 
  • Generated schedules can be created up to the length of a single forecast, so 6 weeks in length provided that the forecast used for generation is 6 weeks long.