FAQ: How do I update the firmware version for a phone?


When a phone is provisioned or rebooted, Genesys Cloud automatically updates the phone to the latest version of Genesys Cloud-supported firmware.

You reboot a phone from within Genesys Cloud by using the Restart Phone button in the phone information panel. See Get details in the phone information panel.

Genesys Cloud also automatically updates the phone to the latest version of Genesys Cloud-supported firmware during a site update.