FAQ: What do on-net and off-net mean?

On-net is when a call originates and terminates on the same network. Off-net is when a call either originates or terminates on a different network.

In Canada, usage charges for PureCloud Voice are based on on-net and off-net areas. A large portion of the calling area in Canada is considered on-net. Off-net typically applies in rural areas where the population density is low.