FAQ: Is the subject line for interactions in Genesys Cloud for Salesforce customizable?


Note: This article applies to Genesys Cloud for Salesforce.

No. Currently, the subject line is not customizable. Agents can manually override subjects, but changing subjects is not good practice. Most call centers train their agents not to change subjects on interactions.

For more information about the integration, see About Genesys Cloud for Salesforce.