FAQ: If the Edge cannot connect to the cloud, are call events lost?


If the Edge appliance is working but the connection to the cloud goes down, the call updates sent from the Edge to the cloud are interrupted. The Edge continues to write call events to the Edge disk during the interruption. When the connection to the cloud restores, the Edge sends all the missed call events and recordings to update the cloud, and Genesys Cloud displays the correct current call status.