FAQ: If I use a remote phone, do I receive calls if Collaborate is backgrounded?

PureCloud sends your incoming calls to voicemail if your status is anything other than Available.

If you use Collaborate for iOS or Android as your only PureCloud client, and your status is not Available, your incoming calls go to voicemail. 

Note: When Collaborate is backgrounded and you are not active on any other client, PureCloud reads your status as offline.

For more information about PureCloud statuses, see Presence, status, and activity indicators overview and FAQ: Why do my calls get sent to voicemail when I am in certain statuses?