FAQ: I only have a Communicate license. Can I set up a call flow in Architect?


You can set up a basic IVR with a single Communicate license. Users with a Communicate license have access to inbound call flows only. Outbound call flows, in-queue call flows, inbound email flows, and secure all flows require license upgrades. Available call flow actions (for example, Transfer to ACD) are limited.

With the Communicate license, available actions include:

  • Transfer to users
  • Transfer to external numbers
  • Transfer to groups
  • Transfer to other inbound call flows
  • Transfer to voicemail

Each Communicate seat includes 500 basic IVR minutes.