FAQ: How is the Minimum Consecutive Time Off Per Week work plan weekly constraint used?


This feature is used to set a minimum block of time, once per week, sometimes referred to as a rest period or days off, that should be enforced when building a schedule so that agents get a minimum consecutive amount of days or partial days off each week. This feature can be particularly useful if you have shifts configured with optional days that may result in fragmented rest time for the agent. For example, if you would like your agents to have two full days off in a row each week, this setting should be set at 48 hours.