FAQ: How does Professional Services delivery work?


Our Professional Services team takes inspiration from the Agile methodology and delivers in two or three week cycles known as sprints. We work with you to validate your requirements, deliver your organization’s configuration in manageable pieces, and become comfortable with the Genesys Cloud solution before moving forward. By working in smaller increments, we’re able to demonstrate functionality faster, and manage needed changes to your configuration quickly. This process means that we have fewer large changes, and we can get your Genesys Cloud environment up and running faster than ever. For more information about our implementation process, talk with your Professional Services Project Manager during your Implementation Kickoff.

For more information, see About Professional Services.