FAQ: How do I submit an enhancement request?

If you want to make an enhancement request for Genesys Cloud, Genesys encourages you to register your request through the Product Ideas Lab. To Access the Product Ideas Lab and add your idea:

  1. Sign in to the Genesys Knowledge Network.
  2. On the Product Ideas Lab tab, click Browse and Submit Ideas.
  3. From the Product Ideas Lab, click Add a Product Idea.

You can also view and vote for existing ideas.