FAQ: How do I select my region?


When you log in to the browser appdesktop app, or mobile app, you are prompted to select the region where your organization was created, for example, Americas (US East), Americas (US West), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin), or EMEA (Frankfurt). If you are already logged in, log out and log back in with the region selected.

Whether you are in the office, at home, or traveling, your access to PureCloud is routed to the URL corresponding to the location of the Amazon data center for your region. 

If you are unsure of your region, contact your PureCloud administrator. Alternatively, try these work-arounds.

  • First time log in: Access the PureCloud login URL for each region. Log in will be successful only with the URL corresponding to your organization’s region.
  • Currently logged in: (Web app only) The web app URL corresponds to your organization’s region.